Refund – Returns Policy

Our Commitment to Quality

At Can Art Mockups, we stand behind the quality of our products and guarantee our workmanship 100%. We’re committed to providing you with the absolute best digital mockup products and want you to be completely satisfied with your purchase.

30-Day Return Policy

We offer a straightforward 30-day return and refund policy from the date of purchase. If you’re not completely satisfied with your purchase for valid reasons, we make the return process simple and stress-free.

Eligibility for Refunds and Replacements

Valid Reasons for Returns/Replacements

We are happy to replace or refund your order for any of the following reasons:

  • The product has technical flaws or defects
  • The mockup quality is poor or significantly different from what was advertised
  • The product you received is different from what was originally represented on our site

Return Requirements

To qualify for a return, items must meet these conditions:

  • Request made within 30 days of purchase
  • Product unused or minimally used for testing purposes only
  • Valid proof of purchase (order number or receipt)

Non-Refundable Items and Situations

Please note that the following situations are not eligible for refunds:

  • User errors such as incorrect selection of sizes, designs, colors, etc.
  • Sale or discounted items (these are final sale)
  • Products that have been extensively modified or customized
  • Digital items that have been downloaded and used extensively

How to Request a Refund or Replacement

If you believe your purchase qualifies for a refund or replacement:

  1. Email us at [email protected]
  2. Include your order number and detailed explanation of the issue
  3. Attach screenshots or photos showing the problem with the mockup (if applicable)
  4. Our customer service team will review your claim within 2-3 business days

Refund Process

If your refund request is approved:

  1. You will receive an email confirmation of approval
  2. We will process your refund to the original payment method
  3. Most refunds appear in your account within 3-7 business days, depending on your financial institution’s policies

Exchanges

We only offer exchanges if products are defective or damaged. If you need to exchange for the same item:

  1. Send us an email at [email protected]
  2. Provide your order number and describe the issue
  3. Our customer service team will review your claim
  4. If approved, we will provide you with replacement instructions

Troubleshooting Delayed Refunds

If you haven’t received your refund after processing:

  • First, check your bank account again (refunds may take 3-7 business days to appear)
  • Contact your credit card company to inquire about pending refunds
  • Verify processing times with your bank
  • If still unresolved, email us at [email protected] for assistance

Gift Purchases

We handle gift returns with special consideration:

  • If the item was marked as a gift at purchase: Upon refund approval, we’ll issue a gift credit for the value of the returned item
  • If the gift giver didn’t mark it as a gift: The refund will be sent to the original purchaser

Our Quality Guarantee

We’re committed to providing high-quality digital mockups. If you encounter any issues with our products, we’re dedicated to resolving them promptly. Our goal is your complete satisfaction with every purchase from Can Art Mockups.

Need Assistance?

Our customer service team is ready to help with any questions about our refund policy or process.

Contact us at: [email protected]

Last Updated: March 2025